Privacy Policy

1. Who We Are

DXOVO designs and manufactures CNC oscillating knife cutting machines, CO2 laser cutting machines and related equipment. The company responsible for the personal information covered by this policy is DXOVO Intelligent Technology Co., Ltd., based in China.

For questions about your information, email service@dxovo.com. Our business address is Room 101, No. 22, Jiatian Heng 1st Road, Xiniupo, Dalang Town, Dongguan, Guangdong, China.

2. Information We Collect

Enquiries, quotations and material tests

When you contact us, we collect the information you provide. This may include your name, company, email address, telephone or messaging number, country, material type, material thickness, required working area and production requirements.

You may also send drawings, sample photographs, CAD files or other technical information. Files can contain personal information, including author names and contact details. Please send only the information needed to evaluate your application.

Orders and technical support

Where you purchase equipment or request support, the information we handle may include order references, billing and delivery details, machine models, serial numbers, service correspondence, fault descriptions and supporting images or videos.

Website activity

Technical information may be recorded when you access the website, including your IP address, browser, device, pages requested, referring page and access time. Enquiry forms may also capture the page you contacted us from and campaign parameters associated with your visit.

3. How We Use Your Information

• To answer questions and prepare quotations and machine configurations.
• To evaluate material samples, drawings and cutting requirements.
• To administer agreed orders, delivery arrangements, training and technical support.
• To maintain relevant business and service records.
• To protect the website, prevent misuse and investigate technical problems.
• To understand how visitors find and use the website where measurement tools are enabled.
• To meet applicable legal obligations and address disputes.

Providing your contact details allows us to respond to your request. It does not by itself constitute consent to unrelated marketing. If you receive marketing communications, you can ask us to stop by using the available unsubscribe option or contacting us.

4. Legal Bases Where Applicable

Where applicable data protection law requires a legal basis, we rely on the basis appropriate to the activity. This may include taking steps at your request before entering a contract, performing a contract with you, complying with a legal obligation, or consent where it is required.

For business correspondence, website security and service administration, we may rely on legitimate interests where that basis is available and your interests and rights do not override it. Where processing depends on consent, you may withdraw that consent without affecting the lawfulness of processing before withdrawal.

5. Cookies, Browser Storage and Measurement

The website may use cookies or browser storage for functions such as language selection, session handling, form security and remembering preferences. Our enquiry attribution code can retain campaign parameters in session storage and include them with a form submission.

Where analytics or advertising services are active, they may process device identifiers, page activity and enquiry-related events. The particular information collected depends on the tools enabled on the page and the choices applied to your visit.

You can manage cookies and site storage in your browser. Removing or blocking them may affect some website functions. Where a cookie preference control is provided, use it to manage the available categories. You can also contact us for information about the tools operating on this website.

6. Videos, Social Media and Messaging

Some pages contain YouTube videos or links to Facebook, LinkedIn, X, TikTok, WhatsApp and other external services. Loading embedded content or opening an external platform can disclose information such as your IP address and browser details to that provider.

Messages you send through an external platform are also handled under that platform’s terms and privacy policy. An external service controls its own cookies, accounts and data practices. Please review its policy before using it.

7. When Information Is Shared

Information may be shared with personnel and service providers who need it to handle your request or deliver an agreed service. Depending on the activity, this can include providers supporting website hosting, email and communications, enquiry administration, payment handling, shipping or technical service.

We may also disclose information where required by law, in response to a valid legal request, or where necessary to establish, exercise or defend legal claims. Contact us if you need more information about the recipient categories relevant to your enquiry.

8. International Processing

DXOVO operates in China and serves customers internationally. Information you submit may therefore be accessed or processed in China, and service providers may process information in other countries.

The legal requirements for international transfers depend on the location of the individuals and organisations involved. Where applicable law requires a transfer safeguard, the relevant transfer must be supported by an appropriate mechanism. Contact us to request details of the processing locations and safeguards applicable to your information.

9. How Long Information Is Kept

The retention period depends on the type of record and why it was collected. Enquiry records are assessed against the status of your request, any continuing discussions and the likelihood of a related follow-up. Order and service records are assessed against contractual responsibilities, equipment support needs and applicable accounting, tax and legal requirements.

Technical and security records are assessed against the time needed to diagnose faults, detect misuse and investigate incidents. Records relevant to a complaint or legal claim may need to be kept until the matter is resolved. You can ask us about the retention criteria that apply to your records or request deletion where applicable.

10. Security and Technical Files

Access to business information should be limited to the people and systems needed for the relevant task. No method of internet transmission or electronic storage is completely secure. If you need to send confidential designs or information subject to contractual restrictions, contact us to agree an appropriate transfer method and any confidentiality terms before sending it.

Do not include passwords, payment card details or unrelated personal information in a general website enquiry.

11. Your Rights and Choices

Depending on the law that applies to you, you may have rights to request access to your information, correct inaccurate information, request deletion, restrict processing, object to certain processing or receive certain information in a portable format. These rights can be subject to conditions and exceptions.

To make a request, email service@dxovo.com and describe the information or interaction concerned. We may request proportionate verification before providing information or making changes. You may also have the right to complain to the data protection authority responsible for your country or region.

The website is intended for business users. If you believe a child has provided personal information through this website, contact us so that we can review it.

12. Policy Updates and Contact

This policy may be revised to reflect changes to the website, business processes or applicable requirements. The date shown above identifies the latest revision of this page.