Installation & Commissioning
Guidance for machine setup, system checks, calibration and initial operating preparation.
Global Support
Technical Support That Keeps Production Moving.
Fast response. Direct engineering support. Practical solutions for real machine issues.
DXOVO supports customers worldwide throughout machine installation, operation, application setup, maintenance and troubleshooting. When a problem occurs, our priority is to understand it quickly, connect you with the right technical resource and help restore stable production as efficiently as possible.
Global Technical SupportRemote-first response with engineering escalation when deeper diagnosis is required.
Support Scope
Support Across the Machine Lifecycle
From first installation to daily production and later maintenance, DXOVO support covers the technical work customers most often need.
Remote Diagnosis
Remote troubleshooting using photos, video, alarm information and operating details to identify the likely cause faster.
Operation & Software Guidance
Support for machine operation, software use, parameter settings and common production adjustments.
Application Support
Technical guidance for tooling, cutting parameters, hold-down, feeding and process setup for different materials.
Maintenance & Troubleshooting
Support for routine maintenance, fault checks and component-level troubleshooting when machine performance changes.
Parts & Service Coordination
Spare-parts identification, replacement guidance and service coordination to reduce unnecessary production interruption.
Response Process
Get the Issue to the Right Engineer Faster
Good technical support starts with clear information. DXOVO uses a simple support path so the issue can be understood, diagnosed and escalated without unnecessary back-and-forth.
Share the Issue
Send the machine model, fault description, alarm message, photos or video and recent operating conditions.
Engineer Review
DXOVO reviews the information, checks likely causes and provides the next diagnostic or corrective action.
Action & Follow-Up
We guide the required adjustment, software check, maintenance step or parts replacement and follow up on the result.
For issues that cannot be resolved through standard remote support, the case can be escalated for deeper engineering review or on-site service coordination where applicable.
Need Help with Your DXOVO Machine?
Send Us the Machine Information and the Issue You Are Seeing.
The more complete the information, the faster our technical team can understand the situation and recommend the next action.
GLOBAL TECHNICAL SUPPORT
Tell Us What You Need Help With
For faster diagnosis, share your machine model, serial number if available, a clear description of the issue, photos or video, and any alarm or software message shown on the machine.
- Remote troubleshooting and diagnosis
- Operation, software and parameter guidance
- Application and cutting-process support
- Spare-parts and service coordination
Email: service@dxovo.com
Phone / WhatsApp / Wechat: +86 137 2576 6389